Capital Bank News
The Capital Bank is pleased to announce that on Wednesday, February 22, 2017, we will be converting to a new online banking system. We believe you will be very pleased with the enhanced service this new system will allow us to provide. Below is some information you will find useful.
Web Banking: Upgraded System! Access to web banking will continue to be through https://www.thecapitalbank.com, and your User ID will not change. After 1pm CST on Tuesday, February 21, 2017, web banking is estimated to be unavailable until 9am CST February 22, 2017. After February 22, the web banking user will need to provide a temporary password when logging in the first time on the new system. Please reference the letter you received in the mail for detailed instructions on logging in. After logging in you will be required to update your password. The web banking system will guide you through this process.
Mobile Banking App: Upgraded System! We will also be upgrading the mobile banking app through both the Apple and Google app stores. Users of the mobile app will be required to download the new version by searching for The Capital Bank Mobile. We will also have links to the new app available on our website after the conversion for your convenience.
Both the website and mobile apps have new features as well as a new look and feel that we believe you will enjoy, and will be accessible from your PC and your mobile devices. Your web banking user name and password will be the same no matter what device you access it from.
Bill Pay: The ability to schedule bill payments or external transfers on the current system will be disabled at 7am on 2/13/2017. All payments or external transfers scheduled after 2/17/2017 on the current bill pay system will need to be cancelled or re-scheduled for an earlier date. After 2/22/2017, customers will need to recreate their payees and schedule one-time or recurring payments in the new bill pay system. Please make note of any bill payment account information you have on the current system.
External Transfers: If you have external transfers set up on your accounts, we made every effort to pull the account information over to the new online banking system. Once you are logged in to the new system, please verify your external bank accounts are listed. If they are not, please contact us. If you had recurring transfers set up, you may want to consider using the bill pay application for any future recurring transactions, as the new system can only accept one-time transfers at this time.
Telephone Banking: For those customers currently using telephone banking, after 2/22/2017, the new number will be 844-LIT-BANK (844-548-2265). Please reference the letter you received in the mail for detailed instructions on logging in.
Intuit Users (Quicken and Quickbooks): For those of you using Quicken or Quickbooks Web Connect or Direct connect, you will need to deactivate and reactivate your accounts on or after 2/22/2017. For those of you using Express Web Connect, you will need to deactivate and reactivate your accounts on or after 3/1/2017. For detailed instructions, click the link below which corresponds to the program you use (Quicken, Quickbooks, Mint, etc.), your type of connection (Direct Connect, Web Connect, Online) and the version (Windows, Mac 2007, 2015-2017, etc.).
- QuickBooks Online
- QuickBooks Windows
- QuickBooks Mac
- Quicken Mac
- Quicken Windows
Statements: If you currently receive e-statements, or you would like to begin receiving e-statements, you will need to sign up for e-statements through the new online banking site after 2/22/2017. If this is not completed, you will begin to receive paper statements on your accounts starting on your next statement date.