Digital Banking Upgrade
Your New Digital Banking Experience!
At Encore Bank, we want you to bank the way you want to bank! Whether it's in our offices, on the phone, or online — we are committed to providing you with unprecedented levels of service. That's why we have launched a NEW digital banking platform. The upgraded platform is designed to make your banking experience faster, simpler, and more secure and convenient than ever before!
Personal Banking
Send and Receive Money Effortlessly
Customizable Digital Banking Experience
Transfer Funds to and from External Accounts
Mobile Statements and Text Banking
Business Banking
Customizable Digital Banking Experience
One Experience, on Any Device
Enhanced Business Reporting
Cutting Edge Fraud Protection
What to Expect During Conversion
To ensure our clients have the support they need during this transition, we are rolling out our new upgrade in two waves.
First Wave: September 19
Business clients who are currently using Bill Pay and all personal banking clients will be moved to the new platform. You will need to uninstall the old mobile app (the one with a white icon) and download the new version (identified by its blue icon). You can find the new app, by searching "Encore Bank Mobile" in the app store. To get started, follow the 3 Easy Steps shown below.
Second Wave: October 3
All remaining business clients who are not currently use Bill Pay will be moved to the new system.
Learn More:
To help you get familiar with our new digital banking platform, we've provided some valuable resources below. Explore our FAQs at the links below and our Encore Commercial Connect Demos to discover all the exciting features and benefits that await you.
If you ever need personal assistance or have questions along the way, don't hesitate to reach out to our dedicated Client Care team at 1-844-394-2265 or clientcare@bankencore.com.
Getting Started in 3 Easy Steps
Log in using your current username and password.
Next, you’ll be prompted to receive a one-time passcode via voice, email, or text to the contact information we already have on record. You will be prompted to create a new password. You may use the same password you use today if it meets our system requirements.
You will need to delete the old (white) mobile app and download the new one. The new (blue) Encore Bank mobile app is available in your app store or via the links below.
Follow this checklist as soon as possible once you’re logged in.
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Re-establish Alerts for Accounts: You will need to re-establish any alerts you wish to receive as they did not carry over from the system.
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Quicken/QuickBooks: Reconnect these services, if applicable. Check out our FAQs for more information.
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If You Are a Business Client, Review Users and Permissions: Master users should review all sub-user permissions and make changes if necessary.
Learn More
Email Archive
Missed an email from us? Review them below!
Email 1: Your Digital Experience is Getting an Upgrade - Coming Fall 2023
Email 2: How to Prepare for Your Digital Banking Upgrade
Email 3: Your Digital Banking Upgrade is Quickly Approaching!